Transparent pricing, secure payments, and fair refund policies. Understand our billing process and refund terms.
Phone support, basic assistance
Tourist guides, concierge services
Activity planning, safety support
Executive support, priority service
Restaurant bookings, reservations
24/7 emergency assistance
Visa, MasterCard, American Express
Processing: Instant
Secure PayPal payments
Processing: Instant
Direct bank transfers
Processing: 1-3 business days
Apple Pay, Google Pay
Processing: Instant
Refund: 100% Full Refund
Processing: 5-7 business days
Refund: 50% Partial Refund
Processing: 5-7 business days
Refund: No Refund
Processing: N/A
Refund: Case-by-case Review
Processing: 7-10 business days
Payment is required at the time of booking. For multi-day packages, you can choose to pay daily or for the entire duration upfront.
No hidden fees. All costs are clearly stated upfront. Additional charges may apply for premium services or third-party bookings, which will be disclosed before confirmation.
Yes, detailed receipts are provided via email immediately after payment. Receipts include service breakdown and can be used for expense reporting.
Contact our support team at contact@hostays.rest or call +44 7441 425575 with your booking reference. Refunds are processed according to our policy based on cancellation timing.
Our billing support team is here to help with payments and refunds