Please read these terms carefully before using Hostays travel concierge services.
Last updated: January 2025
By accessing and using Hostays travel concierge services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Hostays LLC is a professional travel concierge service provider offering assistance, guidance, and support services to travelers worldwide.
Company Name: Hostays LLC
Business Address: Office 1319, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE
Contact Email: contact@hostays.rest
Phone: +44 7441 425575
Website: https://hostays.online
Hostays LLC provides the following travel concierge services:
All services are provided by qualified professionals and are subject to availability and local conditions.
To use our services, you must:
Service Packages:
Payment Terms:
48+ hours before service: Full refund (100%)
24-48 hours before service: Partial refund (50%)
Less than 24 hours: No refund
Emergency situations: Reviewed case-by-case with documentation
Refunds are processed within 5-7 business days to the original payment method.
Service Limitation: Hostays LLC provides assistance and guidance services. We are not responsible for the actions of third-party service providers, venues, or transportation companies.
Emergency Response: While we provide 24/7 emergency support, clients must contact local emergency services (911, 999, 112) for life-threatening situations.
Travel Insurance: We strongly recommend clients maintain comprehensive travel insurance. Hostays LLC is not liable for medical expenses, trip interruptions, or lost belongings.
Force Majeure: We are not liable for service disruptions due to natural disasters, political unrest, pandemics, or other circumstances beyond our control.
Limitation of Liability: Our total liability shall not exceed the amount paid for the specific service in question.
All content, trademarks, and intellectual property on our website and in our services are owned by Hostays LLC or our licensors.
Users may not reproduce, distribute, or create derivative works without written permission.
We collect and process personal information necessary to provide our services, including contact details, travel preferences, and payment information.
Your data is protected according to our Privacy Policy and applicable data protection laws. We do not sell or share personal information with third parties except as necessary to provide services.
We reserve the right to terminate or suspend accounts that violate these terms or engage in inappropriate behavior.
Users may terminate their account at any time by contacting our support team.
Upon termination, all rights and obligations cease, except those that by nature should survive.
Hostays LLC reserves the right to modify these terms at any time. Changes will be posted on our website and communicated to active clients via email.
Continued use of our services after changes constitutes acceptance of the modified terms.
These terms are governed by the laws of Northern Ireland and the United Kingdom. Any disputes will be resolved through binding arbitration or in the courts of Northern Ireland.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions about these terms or our services, please contact:
Hostays LLC
Email: contact@hostays.rest
Phone: +44 7441 425575
Support: contact@hostays.rest
Address: Office 1319, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.