Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: January 2025
Hostays LLC is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data when you use our travel concierge services.
We only collect information necessary to provide our services and never sell your personal data to third parties.
Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols.
Storage: Personal data is stored on secure servers with restricted access and regular security audits.
Payment Security: Payment information is processed through PCI-compliant third-party providers and never stored on our servers.
Access Control: Only authorized personnel have access to personal data, and access is logged and monitored.
Data Backup: Regular backups ensure data availability while maintaining security standards.
Service Providers: We may share necessary information with trusted service providers (payment processors, local guides, restaurants) to deliver our services.
Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.
Emergency Situations: In medical or safety emergencies, we may share relevant information with emergency services or medical providers.
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Request a copy of your personal data
Update or correct your information
Request deletion of your data
Export your data in a readable format
Limit how we process your data
Object to certain data processing
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As a global travel service provider, we may transfer your data internationally to provide services in different countries.
All international transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions where applicable.
We retain your personal information only as long as necessary:
For privacy-related questions, requests, or concerns, please contact our Data Protection Officer:
Email: contact@hostays.rest
Phone: +44 7441 425575
General Support: contact@hostays.rest
Address: Office 1319, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE
We will respond to privacy requests within 30 days of receipt.