Fair and transparent refund terms for all Hostays travel concierge services. Understand your refund eligibility and processing times.
Effective: January 2025
Cancel your service 48 hours or more in advance for a complete refund.
Late cancellations receive a 50% refund to cover preparation costs.
Same-day cancellations are non-refundable due to committed resources.
Emergencies and uncontrollable circumstances reviewed individually.
The following situations may qualify for emergency refund consideration:
Emergency refund requests must include supporting documentation such as medical certificates, official travel advisories, or other relevant proof of circumstances beyond your control.
The following fees and services are non-refundable regardless of cancellation timing:
Email contact@hostays.rest or call +1 (555) 123-4567
Include booking reference and reason for cancellation
We review your request within 24 hours
Refund processed to original payment method
Refunds are processed within 5-7 business days for standard cancellations. Emergency situations may take 7-10 business days due to additional review requirements.
Refunds are issued to the original payment method used for booking. If the original method is unavailable, alternative arrangements will be made.
If you've used part of your service package, refunds will be calculated based on unused portions according to the applicable cancellation timeframe.
Our support team is here to help with your refund request
Please include your booking reference number when contacting us about refunds